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Citizen Access

Citizen Access

The Citizen Access Solution allows citizens to access the application through Internet and perform various business queries and functions. These functions include scheduling online inspections, checking inspection status, applying for permits and monitoring progress. Users can also issue complaints and request for services. The ability for the public to submit and track these requests online, in a user-friendly manner, hastens and improves citizen service while propelling the City’s / County’s responsiveness through e-government capabilities.

Key Features
  • Ability for home owners and contractors to register online with the local government website and create a “profile” by entering required information, submitting the online form and receiving login and password information
  • Ability for registered users to search for the property address where the activity will take place and select from a variety of permits they may apply for
  • Easy location of property addresses using GIS map, cross streets or by description
  • Based on the permit type, the system displays the associated conditions to which the online user must agree
  • Ability for registered users to make payments online; the system will also prompt contractors to pay business tax
  • Ability for registered users to print permits and receipts upon successful online payment
  • Ability for registered users to request an inspection (the system defaults the inspection date to the next business day)
  • Notification of permit status, expiration alert and other information through email
  • Based on the permit type, the system displays relevant inspection items from which the user must select
  • Based on property address and inspection territory, the system displays the name of the assigned inspector
  • Ability for registered users to add comments to the inspection request
  • Ability for registered users to add attachments to the inspection request
  • Ability for citizens to view activity status, plan check and inspection history without registration or sign-in, for data which is public record
 
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